Icare collects information submitted through contact forms, documentation requests, quote inquiries, and service conversations. This may include name, organization, business contact details, device interest, care setting, message content, and related purchasing context.
Submitted information is used to respond to inquiries, provide documentation, route service questions, prepare quotations, coordinate product availability, and maintain records of commercial communications. Icare does not ask users to submit emergency medical information through this website.
If a customer relationship requires HIPAA-related responsibilities, those obligations must be defined in a separate Business Associate Agreement or other written contract. Website inquiry forms should not include patient-identifiable information unless a proper agreement and secure workflow are already in place.
Icare may share necessary request details with authorized service partners, manufacturers, logistics providers, or support personnel when needed to answer a product, documentation, or service question. Shared information is limited to the purpose of handling the request.
Icare uses reasonable administrative and technical safeguards for business inquiries. Records may be retained as needed for customer service, quality, regulatory, and commercial purposes, subject to applicable law and contractual commitments.
Privacy requests can be sent to [email protected]. For medical emergencies, contact local emergency services rather than submitting website forms.